We are glad to inform you that the important improvements are realized in our Partizan Cloud service. To experience the result of our efforts, all users of the Cloud Cubic, Cloud Robot and Cloud Bullet cameras should update the firmware of the devices. This update is very important and necessary for the stable work of the camera.

You can update the firmware by yourself using the PARTIZAN CLOUD MASTER application. To do this, you need to start CLOUD MASTER and follow the instructions (similar to adding camera).

Important:

- When updating the firmware you do not need to delete the camera from the account.

- To update the firmware you must be on the same network with the camera.

Download CLOUD MASTER

 

To update other device’s firmware (Partizan IP cameras and recorders) you need to contact technical support:

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Skype: partizan-support

 

United Kingdom and EU

from 6:00 to 16:00 on Monday-Friday

from 7:00 to 16:00 on Saturday-Sunday

Tel: +44 (207) 048 32 05

UAE

from 9:00 to 18:00 on Saturday-Thursday

from 10:00 to 16:00 on Friday

Tel: +971 (56) 577 86 89

Czech Republic

from 8:00 to 20:00 on Monday-Sunday

Tel: +420 608 880 986

Ukraine

from 8:00 to 18:00 on Monday-Friday

from 9:00 to 18:00 on Saturday-Sunday

Tel: +380 (800) 211 359

Russian Federation

from 8:00 to 18:00 on Monday-Friday

from 9:00 to 18:00 on Saturday-Sunday

Tel: +7 499 346 79 88